Terms of Service & Privacy Policy

1. Your account

You need an account to reserve crates and manage your move. Keep your login details secure and give us accurate contact, address, and date information. You are responsible for activity that happens under your account.

You must be at least 18 years old to reserve.

2. Pricing and billing

Prices are shown in US dollars on the reservation page before you confirm. Your quote is calculated from your package, rental length, and any extra crate packs.

Payments are processed by our payment provider. We store a payment method on file so the balance can be charged on your delivery date and so damage or loss charges under the Damage & Loss Policy can be settled. We do not store full card numbers ourselves.

You authorize us to charge the payment method on file for the deposit, the remaining balance, plan upgrades you request, extended rental weeks, and any damage or loss charges assessed under the Damage & Loss Policy.

3. Acceptable use of the site

Do not attempt to break, scrape, overload, or gain unauthorized access to the site, and do not use it to store or transmit unlawful content. We may suspend accounts that abuse the service.

4. What information we collect

We collect the information you give us: name, email, phone, pickup and delivery addresses, move dates, notes, and reservation history. We also record the legal agreements you accept, including the version, the name you typed as your signature, the timestamp, your IP address, and your browser's user agent.

We collect basic technical information such as log data and error reports so the site keeps working.

5. How we use it

We use your information to schedule and deliver your move, process payments, send transactional emails about your reservation, maintain a record of the agreements you signed, provide customer support, and meet legal and accounting obligations.

We do not sell your personal information. We do not send marketing email unless you ask for it.

6. Who we share it with

We share only what is necessary with the service providers who run our infrastructure: our hosting and database provider, our payment processor, and our transactional email provider. They may only use it to provide those services to us.

We may disclose information if required by law or to protect our rights, safety, or property.

7. Retention and your choices

We keep reservation, payment, and signed-agreement records for as long as required for accounting, tax, and legal purposes.

You can view and update your contact details in your account at any time. To request a copy or deletion of your personal information, email cratemindsthinkalike@gmail.com. Signed agreements and financial records may be retained where the law requires it.

8. Security

Data is transmitted over encrypted connections and stored with access controls that limit it to your own account and our staff. No system is perfectly secure, so we cannot guarantee absolute security.

9. Changes to these terms

We may update these documents. The version in effect when you signed applies to that reservation, and each reservation records its own version. Material changes are noted by a new version date at the top of the document.