Cancellation & Refund Policy

1. Deposit

A deposit of 25% of your reservation total is charged when you reserve. The deposit confirms your date and reserves the crates in your name.

The remaining balance is charged automatically to the card on file on your delivery date.

2. Free cancellation window

Cancel more than 48 hours before your scheduled delivery date and you are refunded in full, including the deposit. There is no cancellation fee.

3. Cancellations inside 48 hours

Cancel within 48 hours of your delivery date and the deposit is retained to cover the reserved route slot and staged inventory. Any amount you have paid above the deposit is refunded.

4. After delivery

Once crates are delivered, the rental is not cancellable. You can end the rental early by scheduling an earlier pickup, but weeks already begun are not refunded.

5. Changes to your plan

Before the deposit is paid, you can change your package, crate count, weeks, and dates freely.

After the deposit is paid, your plan is locked in as a minimum: you can add crates, packs, or weeks at any time, and the difference is charged right away. Reductions are not made automatically — call or email us and we will work it out with you.

6. Refund timing and our own cancellations

Refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.

If Crate Minds cannot fulfill your reservation for any reason, you receive a full refund of everything paid, including the deposit.